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About the Lifeline
We use web measurement and customization technologies, such as cookies, to help our website function better for visitors and to better understand how the public is using our website.
We use session cookies to gather data for technical purposes, such as enabling better navigation through our website and generating aggregated statistics about how the website is used.
Session cookies are temporary text files that expire when you leave our website. When cookies expire, they are automatically deleted from your computer. We do not use session cookies to collect PII, and we do not share data collected from session cookies.
We use multi-session cookies, a.k.a. persistent cookies, to customize our website for frequent visitors and to test variations of website design and content. Multi-session cookies are cookies that are stored over more than a single session on your computer. We do not use multi-session cookies to collect PII, and we do not share data collected from multi-session cookies. Our multi-session cookies are set to expire two years after your last visit to our website. After two years, they are automatically deleted from your computer.
You can take actions to block cookies. Blocking these cookies from your computer will not affect your access to the content and tools on our website.
If you send us e-mail or send a message via our Contact Form or publications order form, your identity and the contents of your message are covered by the Privacy Act. Be assured that:
- The information will not be shared with anyone.
- Your e-mail address will not be provided to any third party or used for any electronic mailing lists.
- We do not create individual profiles with the e-mail information you provide or give it to any other organizations.
- The e-mail material, including your e-mail address and/or name will in no way be correlated or linked to the material that is automatically collected as described above.
- We do not collect information for commercial marketing.
The use we will make of your information is to:
- Consider your suggestions.
- Possibly respond directly to you for clarification.
- Try and answer your questions if you ask them.
For site security purposes and to ensure that this service remains available to all users, we employ software programs to monitor traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. In the event of authorized law enforcement investigations and pursuant to any required legal process, information from these sources may be used to help identify an individual.
The Information Center provides information about mental health for users of mental health services and their families, policymakers, providers, the media, and the public. Our staff members and volunteers are skilled at listening and responding to questions from the public and professionals. They quickly direct callers to National, State, and local organizations dedicated to treating and preventing mental illness.
All text materials on this Web site are in the public domain. The Suicide Prevention Lifeline encourages copying or any other utilization of the text.
Standards, Training and Practices
Credits & Sources
Whenever possible, we have used images and photography on the Suicide Prevention Hello!Lifeline website that have been shared publicly with us or our partners. Additional images that have been sourced are used under the Creative Commons License. Most content, look and feel in this website has been taken and inspired from suicidepreventionlifeline.org