Calling the Lifeline
What do I do if I have trouble connecting when I call?
We work hard to make sure that everyone can reach a crisis center as quickly as possible. If you call 1800-121-3667 and are having trouble reaching a crisis worker, please let us know using our Contact Us form (available in the left sidebar). If you are in a medical emergency or suicidal crisis and you cannot connect, please call 112.
Is the Lifeline available in other languages?
Yes. At this moment The Suicide Prevention Lifeline available in English, Hindi and Bengali. We are actively working on to include other major Indian languages.
Will the Lifeline number appear on my phone bill?
Whether the Lifeline phone number will appear on your phone bill depends on your phone carrier. Please contact your phone carrier to ask how 1-800 toll-free numbers will appear on your phone bill.
Is the Lifeline service still available in a state or an area that does not have a crisis center participating in the Suicide Prevention Lifeline network?
Yes, the Lifeline itself covers all areas of the country, even if there is no local crisis center participating in that area. It is our goal to have calls answered as locally as possible, so we are working on developing relationships in areas where there are no crisis centers in the network.
Promoting or Joining the Lifeline
Can I use the Lifeline logo in my campaign/website/poster?
Absolutely! Lifeline is a public service and our logo is available for anyone to use. You do not need to ask for permission, though we ask that you do not alter the logo in any way. Please visit our Media Resources page or click the Download Logos button in the left sidebar to get logos.
Can I link to the Lifeline website through my organization's website or my personal website?
We encourage all organizations interested in promoting the Suicide Prevention Lifeline to provide a link to www.hellolifeline.org on their own websites. Logos are available on our Media Resources page.
How can our crisis center or mental health service organization join the National Suicide Prevention Lifeline network?
Consideration for joining the network is based on a number of factors. Our goal is to have sufficient coverage and capacity by crisis centers in the network so that callers may be routed to local crisis centers that will provide crisis intervention, information, and referral according to callers' needs. Visit the Join the Network page to learn more.
How do I volunteer at the Lifeline?
Please visit the Participate page to learn more about volunteering.
I'm a reporter/journalist doing a story on the Lifeline. Who is your press contact?
Please send all press inquiries regarding the Suicide Prevention Lifeline at [email protected]